Azerbaijan journal of Educational studies

ISSN: 0134-3289
E-ISSN: 2617-8060
» Complaints Policy

Complaints Policy

This procedure applies to complaints about the policies, procedures, or actions of the AJES’s editorial staff. We welcome complaints as they provide an opportunity and a spur for improvement, and we aim to respond quickly, courteously, and constructively.  Please write your complaint with journal-title, vol. no., issue no., paper ID, paper title, page no.
Our definition of a complaint is as follows:
The complainant defines his or her expression of unhappiness as a complaint.
We infer that the complainant is not simply disagreeing with a decision we have made or something we have published (which happens every day) but thinks that there has been a failure of process - for example, a long delay or a rude response - or a severe misjudgment.
The complaint must be about something that is within the responsibility of the Azerbaijan Journal of Educational Studies- content or process. 
AJES are aware of the complaints stated below:
Authorship complaints
Plagiarism complaints
Multiple, duplicate, concurrent publication/Simultaneous submission
Research results misappropriation
Allegations of research errors and fraud
Research standards violations
Undisclosed conflicts of interest
Reviewer bias or competitive harmful acts by reviewers
Guiding Principles
Our general approach to complaints is that they are a rare but inevitable part of a process that involves putting together complex material at great speed. We accept that we make mistakes and try to treat all complaints with urgency, however small. We believe that timely solutions can prevent problems escalating. All substantial errors and complaints are referred to senior executives within the editorial staff as a matter of course.
The procedure outlined below aims to be fair to those making complaints and those complained about. All complaints will be acknowledged (within three working days if by email). If possible a definitive response will be made within two weeks. If this is not possible an interim response will be given within two weeks. Interim responses will be provided until the complaint is finally resolved. If the complainant remains unhappy, complaints should be escalated to the editor, whose decision is final.
How to Make a Complaint
Complaints about editorial content should be made as soon as possible after publication, preferably in writing by email to . You can also use Facebook to talk with us on  AJES and ask to speak to the consulting editor of the journal you wish to complain about.